Delivery, Warranty & Support Policy

2.1 Scope

Applies to bookings made online via www.bavelectric.com or official apps, and offline through authorized Franchisees / dealers linked to our platform.

2.2 Pre-Delivery Requirements

Before delivery, you must complete KYC, documentation, and required payments as per Proforma Invoice; sign forms for RTO, insurance, and loan/financing (if applicable).

• Identity proof
• Address proof
• Passport-size photographs
• Any other documents required by the RTO, finance, or insurance partner

2.3 Registration & Number Plates

Registration is done with the RTO per your address. It may be temporary or permanent. Number plates may be affixed before delivery or provided later depending on RTO status.

2.4 Delivery Modes

2.5 Delivery Timelines

Estimated timelines depend on vehicle availability, OEM dispatch, transit, and RTO workload. Delays may occur due to external factors; significant delays will be communicated with updates.

2.6 Pre-Delivery Inspection (PDI)

All vehicles undergo PDI as per OEM and BAV checklists (systems, lights, brakes, tyres, battery, accessories). Issues found are fixed before handover; defects at delivery are recorded and escalated.

2.7 Vehicle Handover Process

Handover includes document verification, vehicle verification (VIN/chassis, model/variant/color, accessories), and basic training on safe operation, charging, service intervals, and charger use.

2.8 Home Delivery Specifics

For home delivery, our team may capture photos/videos at dispatch and delivery. Inspect on arrival, check for transit damage, verify model/variant/color/accessories, and report discrepancies immediately.

3.1 Manufacturer Warranty

OEM warranty applies as per the warranty booklet (duration, km limits, covered components). OEM terms and decisions are final in case of disputes.

3.2 Extended Warranty & AMC

Extended Warranty/AMC may be offered by OEM, BHASUSA TECNOLOGIES PVT. LTD., or third parties. Coverage, duration, price, and activation requirements will be communicated in the plan details.

3.3 Service Network & Booking

Service can be booked via our website (where available), phone/WhatsApp, or direct visit to authorized OEM/BAV Franchisee/service partners. Follow recommended service schedules to maintain performance and warranty eligibility.

3.4 Regular Maintenance & Care

Maintain recommended service intervals, use approved chargers/accessories, maintain tyre pressure/brakes, and avoid tampering. Neglect or misuse may void warranty and affect safety/performance.

3.5 Breakdown & Roadside Assistance (RSA)

RSA may be included or available as a plan (coverage varies by model/OEM). RSA details are shared at delivery. Typical services:

• On-site minor repairs
• Towing to the nearest authorized workshop
• Assistance for flat tyres, discharged batteries, and minor breakdowns

3.6 Warranty Exclusions (Illustrative)

• Damage arising from accidents, collisions, or external impact
• Use of the vehicle contrary to the owner’s manual (e.g., overloading, racing)
• Normal wear and tear (e.g., tyres, brake pads, wiper blades)
• Damage due to unauthorized repairs, alterations, ECU remapping, or non-approved accessories
• Damage from improper charging practices or use of non-approved chargers
• Damage due to natural disasters (floods, earthquakes), fire, theft, vandalism, or other force majeure events

Refer to your OEM booklet for definitive inclusions/exclusions.

3.7 How to Raise a Service or Warranty Request

Contact your authorized Franchisee/service center or reach BHASUSA TECNOLOGIES PVT. LTD. support at support@bavelectric.com / +91 90004 13260 / www.bavelectric.com.

Keep ready: name, contact, VIN/registration, purchase date/invoice, issue description (photos/videos if possible). We will guide you through booking, inspection, approvals, and estimates (if applicable).

4.1 Starting a Charging Session

1. Open the BAV Electric App and log in.
2. Locate a nearby Charging Station and navigate to it.
3. At the station, select the charger/connector in the App or scan the QR code (where available).
4. Confirm the tariff displayed and start the charging session from the App.
5. Plug in your vehicle and monitor the session in the App.
6. Stop the session in the App and disconnect your vehicle.
7. Payment is processed automatically as per the session details.

Steps may vary slightly by charger model or app version; follow in-app instructions.

4.2 Support During Charging Issues

For session errors, power issues, or billing concerns: check app messages, then contact support@bavelectric.com or +91 90004 13260 with your registered mobile, charger ID/station name, time of incident, and screenshots if possible.

4.3 Safety at Charging Locations

• Follow app and charger instructions; use approved cables/connectors.
• Keep cables safe; keep children/unauthorized persons away.
• Move your vehicle promptly after charging to avoid blocking or idle charges.

4.4 Limitations & Disclaimer

Charging availability depends on power, networks, maintenance, and live data accuracy. BHASUSA TECNOLOGIES PVT. LTD. is not liable for indirect/consequential losses from station unavailability or technical issues, except as required by law.