Order, Cancellation, Refund & Return Policy
Last updated: 15 November 2025
This Policy explains how BHASUSA TECNOLOGIES PVT. LTD. (“Company”, “we”, “us”, “our”) handles orders, cancellations, refunds, and returns for vehicles, accessories, and services purchased through www.bavelectric.com or our official apps, including orders fulfilled via authorized Franchisees/dealers originating from our platform. Read this with our Terms & Conditions, Delivery & Support, and Privacy Policy.
Applies to EVs, accessories, and related services booked/purchased online or via authorized Franchisees linked to our platform.
Confirmed when booking is completed, payment is received (token/full), and you receive a confirmation with booking/order ID. We or the Franchisee may contact you to confirm model/variant/color, location, financing, documents, and delivery timelines.
Model/variant/color changes are subject to availability and OEM/Franchisee approval; may affect price/timelines/offers. In some cases, modification may require cancellation and new booking per this Policy.
Cancellation before invoicing/registration is allowed per booking terms. Cancellation charges may include part/all token amount and any actual costs incurred (e.g., RTO fees paid, special handling, OEM-specific charges).
Once invoiced/registered, sale is generally final and non-cancellable, except where required by law or specific OEM policies in writing. Post-delivery issues are addressed via warranty/service, not cancellation.
We/Franchisee may cancel for reasons including:
If not your fault, we refund amounts paid, minus any already-communicated non-refundable government fees.
Before dispatch/fitting: cancellations may get full/partial refund subject to packaging/processing costs or specific terms. After dispatch/fitting: shipped items may incur logistics deduction; delivered/installed items are generally non-cancellable, only replacement for defects (see Section 6).
Once activated/registered, typically non-cancellable/non-refundable unless plan terms say otherwise. Before activation, may be considered case-by-case per purchase terms.
Approved refunds are typically processed via the original payment method; if not feasible (expired card/system limits), we may request bank details or use an alternative per regulations.
Initiated within a reasonable period, generally 7–14 working days after approval. Actual credit depends on your bank/provider.
Breakdown of deductions can be shared when processing the refund.
Special campaign terms (e.g., full refund within a period) will be stated in the offer and will prevail for that campaign.
Vehicles once invoiced/registered are generally not returnable/exchangeable. Post-delivery issues are handled via OEM warranty, service/repair, or applicable recalls/service campaigns.
Returns/replacements (unless specified otherwise) may be allowed if requested within 7 days, unused, original condition, with tags/manuals/packaging, and not installed/fitted. Upon approval: replacement or refund (minus shipping/handling if communicated).
Report ASAP (ideally within 48 hours) with photos/videos. After verification, we may replace or refund if replacement isn’t possible. Vehicle defects at delivery are logged and addressed via OEM warranty/service.
Contact: support@bavelectric.com | Phone/WhatsApp: +91 90004 13260 | Contact form on www.bavelectric.com
Provide: name/contact; booking/order ID & invoice; vehicle details (if applicable); reason; photos/videos for damage/defect. We may coordinate with Franchisee/dealer/OEM to process the request.
Special schemes/festival/promotional campaigns may have separate terms that override this Policy for that campaign. Force majeure events (natural disasters, strikes, regulatory changes) may affect timelines; we will make reasonable efforts to keep you informed.
Updates may occur; the latest version will appear on www.bavelectric.com with the “Last updated” date. Continuing use or placing bookings/orders after changes means you accept the updated Policy.
