Privacy Policy

Last updated: 15 November 2025

This Privacy Policy explains how BHASUSA TECNOLOGIES PVT. LTD. (“Company”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you use www.bavelectric.com, our mobile applications, and any online forms, tools, or services (collectively, the “Website”). By using the Website or submitting information, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use the Website.

Who We Are (Data Controller)

BHASUSA TECNOLOGIES PVT. LTD.
Registered office: 2-61/2 Road No 2, Seetha Rampur, Karimnagar, 505001, Telangana, India.
Operating office: Moosapet Rd, beside Indian Bank, SP Nagar, Bharat Nagar, Moosapet, Hyderabad, Telangana 500018, India.
Support email: support@bavelectric.com
We are responsible for how your personal data is processed when you interact with www.bavelectric.com.

1. Introduction

Explains how we collect, use, share, and protect your information across the Website and apps.

3. Information We Collect

3.1 Information You Provide Directly

Contact details – name, phone number, email address, postal address.
Account details – username, password, profile info (if you create an account).
Booking/purchase details – selected vehicle, variant, color, accessories, preferred delivery location, payment details (via gateway), transaction history.
KYC/identity details for RTO, finance, insurance (ID proof, address proof), where applicable.
Service & support info – details you provide when contacting support, feedback, grievances.
Marketing & communication preferences – your choices for updates, offers, newsletters.

3.2 Information Collected Automatically

IP address and approximate location
Device type, OS, browser type/version
Pages visited, time on pages, clicks, referring URLs
Date/time of access
Technical logs and diagnostics

Used for security, usage understanding, improvements, and troubleshooting.

3.3 Information from Third Parties

Payment gateways – payment status (success/failure, transaction IDs).
OEMs/manufacturers – warranty and service updates.
Finance/insurance partners – status of applications you initiate.
Franchisees/dealers – updates on test rides, bookings, documentation, delivery.

4. How We Use Your Information

Provide and manage services

Process enquiries/bookings/purchases; issue invoices/confirmations; facilitate RTO, insurance, financing.

Communicate with you

Booking status, delivery updates, notifications; respond to support/grievances; service reminders, safety alerts, recalls.

Improve our website and business

Analyze usage and performance; enhance UX/design/features; internal research and analytics.

Marketing (where permitted)

Send offers/events/new products/services; show personalized content/ads/recommendations (opt-out anytime).

Legal, safety, compliance

Prevent fraud/misuse; comply with laws and requests; enforce Terms and protect rights/users/partners.

5. Cookies & Similar Technologies

We use cookies/pixels/local storage to remember preferences, keep you logged in, understand interactions, improve security, and measure performance. Some cookies are set by third parties (analytics, payment, advertising). You can control cookies in your browser; disabling some may affect functionality.

6. Legal Basis (Where Applicable)

We rely on: performance of contract (bookings/purchases/services); legitimate interests (improvements, security, fraud prevention, basic analytics); consent (certain marketing/optional cookies/specific data); legal obligation (tax, regulatory, law enforcement).

7. How We Share Your Information

We do not sell your personal data. We may share with:

Authorized Franchisees/Dealers – manage test rides, documentation, payment collection (where applicable), delivery, service, warranty.
OEMs/Manufacturers – registration support, warranty activation, service campaigns, recalls, product support.
Finance/Insurance Partners (if you choose) – process loans/EMI/insurance/policies/renewals.
Service Providers & Vendors – IT hosting/cloud, analytics, SMS/email gateways, CRM, payment gateways, marketing tools (expected to handle data securely and only as instructed).
Professional Advisors & Legal Authorities – lawyers, auditors, government when required by law or to enforce rights/respond to requests.

We aim to share only what is necessary for the purpose.

8. Data Retention

We keep data as long as needed for the purposes in this policy, to complete bookings/purchases/services, comply with legal requirements, and resolve disputes/enforce agreements. When no longer needed, we delete, anonymize, or securely store per policy and law.

9. Data Security

We use reasonable measures to protect data, such as:

Secure servers and access controls
Encryption/tokenization in relevant systems (e.g., payment processing by gateways)
Role-based access to sensitive info
Internal policies/procedures for data handling

No system is completely secure. If you believe your account/data is compromised, contact us immediately.

10. Your Rights & Choices

Access – request a copy of your data.
Correction – update inaccurate or incomplete data.
Deletion – request deletion where not needed or consent withdrawn (subject to legal bases).
Restriction – request limited processing in specific conditions.
Objection – object to processing based on legitimate interests or direct marketing.
Withdraw consent – for consent-based processing (e.g., marketing) at any time.

To exercise rights or make privacy requests, contact support@bavelectric.com. We may need to verify your identity.

11. Children’s Privacy

Our website/services are not intended for children under 18. We do not knowingly collect data from children under 18. If you believe a child provided data without consent, contact us; we will delete as required.

12. Third-Party Links & Services

We are not responsible for privacy/security/content of third-party sites or services linked from our Website. Review their privacy policies before providing personal information.

13. International Transfers

Some providers may be outside India. Where data is transferred, we take reasonable steps to protect it per this Policy and law, using contractual/technical safeguards where required.

14. Changes to This Privacy Policy

Updates will be posted on www.bavelectric.com/privacy-policy with a new “Last updated” date. Continued use after changes is acceptance of the updated Policy.

15. Contact & Grievance Officer

General Privacy Contact: support@bavelectric.com
Grievance Officer (India IT Rules): Rajesh Koduru — rajesh@bhasusa.com
Address: Moosapet Rd, beside Indian Bank, SP Nagar, Bharat Nagar, Moosapet, Hyderabad, Telangana 500018, India.
We aim to acknowledge grievances within 24–48 hours and resolve as soon as possible.